Sales policy
At Hydrou Fashion, we are committed to providing our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions for purchasing our products to ensure clarity and customer satisfaction. By making a purchase, you agree to the following terms:
1. Product Availability
All products listed on our website are subject to availability. While we strive to keep our inventory updated, certain styles or sizes may occasionally run out of stock. In such cases, you will be notified, and we will offer either a replacement item, a backorder option, or a full refund.
2. Pricing
All prices displayed on our website are in [insert currency] and are inclusive of applicable taxes. Prices may change without prior notice. However, the price you see at the time of checkout will be the final amount you are charged.
3. Order Confirmation
After placing an order, you will receive an email confirmation with details of your purchase. Please review this email carefully and contact us immediately if any discrepancies or errors are found. Hydrou Fashion reserves the right to cancel orders that contain errors, are subject to fraud, or cannot be fulfilled.
4. Payment Methods
We accept the following payment methods:
- Major credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment gateways [if applicable]
All payments are processed securely, and your payment information is protected.
5. Shipping Policy
- Processing Time: Orders are processed within [X business days] from the date of order confirmation.
- Shipping Options: We offer various shipping options, including standard and expedited services. Shipping rates will be calculated at checkout based on your location and chosen delivery method.
- Estimated Delivery Time: Depending on your shipping location, delivery typically takes [X-X business days] for standard shipping. Expedited shipping options may reduce this timeframe.
- International Shipping: We offer international shipping to select countries. Please review our shipping page for more details and restrictions.
6. Return and Exchange Policy
- Returns: If you are not satisfied with your purchase, you may return it within [X days] from the delivery date for a full refund or exchange. Items must be unworn, in their original packaging, and accompanied by proof of purchase.
- Exchanges: If you wish to exchange your item for a different size or style, please contact our customer service team. Exchanges are subject to product availability.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [X business days], and the funds will be credited back to your original method of payment.
7. Order Modifications or Cancellations
You may request to modify or cancel your order within [X hours] of placing it. Once your order has been processed or shipped, it cannot be modified or canceled. In such cases, you may follow our return procedure.
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service within [X days] of receiving your order. We will arrange for a replacement or issue a refund, including return shipping costs.
9. Customer Support
For any questions or concerns about your order, please contact our customer service team at:
Hotline: 983-474-2366
Street: 200 Warrior, Miami, TX 79059
Email: into@hydrourbann.com
Website: http://hydrourbann.com
10. Changes to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on our website, and they will be effective immediately. We encourage customers to review this policy periodically for any updates.