At Hydrou Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with a smooth and straightforward returns and refund process.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The product is in its original condition, unworn, and undamaged.
• The item must be returned in the original packaging with all tags and labels intact.
• Returns are accepted within 30 days of the delivery date.

Products that do not meet these criteria will not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Final sale or clearance items
• Items marked as non-returnable in the product description

3. How to Initiate a Return

To return a product, follow these steps:

1. Contact our customer service at [insert email or phone number] with your order number and the reason for the return.
2. We will provide you with a return authorization and instructions on where to send your item.
3. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

4. Refunds

If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us. Exchanges are processed based on stock availability. If the item is unavailable, we will offer a refund or allow you to select an alternative product.

6. Shipping Costs

• Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
• If you receive a refund, the cost of return shipping will not be included.
• In case of exchanges due to defective or incorrect items, we will cover the return shipping costs.